Sign in to your Skype Manager at manager. Have you run out of Skype Credit? Solution
If you're unsure how to perform specific actions within Skype Manager, please see the Skype Connect User Guide.ģ.1 You can't make outgoing calls to landline and mobile numbersĬheck 1.
Activate the Skype Connect channel subscription Ĭalls from the Online Number are not reaching SIP-enabled PBXĬalls to landline or mobile numbers are failing.
The Skype Connect channel subscription has run out.You can also check the status of Skype at any time by visiting the Heartbeat page and reviewing the Skype Connect heartbeat. Just go to, click on Get more help and follow the on-screen instructions. In addition, Skype’s dedicated Business Support Team is available to answer Skype Manager™, Skype Connect™, account management and billing queries by email or chat. User guides and documentation FAQs - /category/SKYPE_CONNECT An expert community forum The option to raise a Skype Customer Support ticket Here you will find Skype Connect links to: All support resources are easily accessed via. Skype provides a range of self-help resources for both technical and non-technical issues. Version 4.0 Copyright © Skype Limited 2011ġ.0 Support resources : 2.0 Troubleshooting quick reference : 3.0Ĝommon issues checklist : ģ.1 You can't make outgoing calls to landline and mobile numbers : 3.2 You have Quality of Service (QoS) issues on your corporate network : 3.3 You have SIP-enabled PBX DTMF issuesģ.4 You don't know if Skype Connect can do what you need it to do : Ĥ.1 Call failure issues : 4.2 Voice quality issues : 4.3 Voice issues : 4.4 PBX functionality issues : 4.5 TLS/sRTP issues : 4.6 DTMF (dial pad tones) issues : ĥ.0 Skype Connect response codes : ĥ.1 Response code classification : 5.2 Response codes :